Western Van and Storage is a trusted moving company that has been serving the relocation needs of the Puget Sound area for over 30 years. Based in Kent, Washington, just south of Seattle, it also caters to the surrounding areas. The company is an agent for Allied Van Lines and offers a variety of services including local, long-distance, and international moving for both residential and commercial clients. Other services include packing and crating, storage solutions, and specialized services such as piano, fine art, and medical equipment moving. Western Van and Storage is renowned for its commitment to customer satisfaction, offering customized moving plans that adhere to specific needs and budgets.
Western Van and Storage
based on 737+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
Moving Services
- Local moving
- Longdistance moving
- International moving
- Residential moving
- Commercial moving
- Packing services
- Crating services
- Piano moving
- Fine art moving
- Medical equipment moving
Washington Moving License
Active
Last Checked: 08/04/22USDOT Interstate LicenseIf you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Western Van and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
6.91/10
Nationwide Average: 8.44/10
Western Van and Storage appears to have mixed reviews, with some customers experiencing exceptional service and others facing significant issues, leading to a polarized reception.
Recent Reviews Mention...
“most undesirable company ever encountered”
“Great Service!”
“great, friendly service”
2. Punctuality
5.5/10
Nationwide Average: 8.07/10
Western Van and Storage significantly struggles with timely service, facing numerous complaints about delays and inconsistency, despite a few instances of promptness.
Recent Reviews Mention...
“short cancellation notice, unreliable”
“They showed up on time”
“arrived early and right in time”
3. Affordability
3.79/10
Nationwide Average: 7.69/10
Western Van and Storage generally disappoints customers with unexpected and hidden fees, although a few found their pricing competitive.
Recent Reviews Mention...
“exorbitant high prices”
“spent $48K and did not get monies worth”
“had to pay 1400 more dollars unexpectedly”
4. Communication
5.5/10
Nationwide Average: 7.53/10
Western Van and Storage has shown a striking disparity in customer experiences, with several clients praising their consistent updates and professionalism, while a significant number report issues such as unresponsiveness, poor customer service, and lack of follow-up.
Recent Reviews Mention...
“customer service does not answer or return requests”
“Very communicative and responsive”
“took 3 months to respond to a claim”
5. Stick to Prices
3.97/10
Nationwide Average: 5.99/10
Western Van and Storage frequently falls short, with numerous customers reporting substantial unexpected charges beyond the initial quotes.
Recent Reviews Mention...
“stayed true to the estimated quote”
“quote increased by $6k on moving day”
“extra charge of $3500.00 contrary to guarantee”
6. Speed
7.41/10
Nationwide Average: 8.58/10
Western Van and Storage receives mixed reviews, with some clients praising their quick and efficient service, while others criticize delays, understaffing, and damage related to hurried moves.
Recent Reviews Mention...
“left early each day”
“very efficient”
“efficient work”
7. Friendliness
8.02/10
Nationwide Average: 8.91/10
Western Van and Storage displays a polarized customer opinion, with several praising the warmth and good attitudes of the crew, while a notable few criticize the rudeness and unprofessional behavior of specific staff members.
Recent Reviews Mention...
“Luther and Carl were professional and courteous”
“they are nice”
“they are friendly”
8. Will Hire Again
6.36/10
Nationwide Average: 8.18/10
Western Van and Storage receives mixed feedback but leans significantly towards negative experiences, with many customers expressing a clear reluctance to engage their services in the future.
Recent Reviews Mention...
“would not use this service again”
“Highly recommended for any of your future moves”
“would not hire again due to issue with claim process”
9. Professionalism
6.81/10
Nationwide Average: 8.31/10
Western Van and Storage seems to receive mixed reviews, with feedback swinging drastically between highly unprofessional conduct and commendations for their effort and professionalism.
Recent Reviews Mention...
“Luther and Carl were professional”
“Professional”
“Very unprofessional”
10. Conflict Handling
2.06/10
Nationwide Average: 4.07/10
Western Van and Storage predominantly shows a lack of effort and accountability in addressing and resolving customer complaints and issues.
Recent Reviews Mention...
“they don't stand behind their representations”
“undervalued items and sent less compensation”
“insurance company paid after threat of litigation”
11. Precision & Care
5.82/10
Nationwide Average: 8.01/10
Western Van and Storage frequently displayed negligent behaviors leading to numerous reports of damage and mishandling despite a few positive experiences noting meticulous and careful service.
Recent Reviews Mention...
“handled my items with great care”
“most furniture and high-value items were damaged or destroyed”
“many furniture pieces were damaged”
Customer Insights
Cost: $ 18003.00 from 4 reviews
Interstate Move Duration: 16 days from 6 reviews
Great Crew Members
| Luther, Carl | Luther and Carl were professional and courteous |
| Michelle | very personable and paid great attention to detail |
| Alondra | Alondra communicated well |
| Alondra, Luther | Alondra kept process on track, Luther was professional in loading and unloading. |
| Luther | Luther did a great job with the team |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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