Since 1997, U-Pack has been making long-distance moves easy, quick, and convenient. It offers door-to-door delivery of portable moving containers that customers pack and load themselves. The company then drives the container to the destination, where the client can take up to three days to unload. With U-Pack, you only pay for the space you use, so there are no surprises along the way. You will know exactly how much your move will cost as you load. The containers are metal and weatherproof. They sit flat on the ground, making it easy to load and unload any size or shape of furniture. With locations nationwide, U-Pack can get you the help you need without delays, which means you won’t have to wait several weeks for your belongings to arrive. U-Pack has a location in Mount Vernon, WA, serving all surrounding areas including the movers in Bellingham, WA.
U-Pack
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About U-Pack
Additional Cities Served: Bellingham, Marysville, Shoreline, Bothell, Mount Vernon, Oak HarborShow More >
Moving Services
- Long-distance moving
- Military moves
- Cross-country moving
- Senior moving
- Student moves
- Job relocation
- Small moves
- Compare moving services
- U-Pack vs Full Service comparison
- U-Pack vs Portable Storage comparison
Awards
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
U-Pack has been predominantly praised for its professional, efficient, and reliable moving services, garnering appreciation for smooth experiences and exceptional customer service, despite a few instances of dissatisfaction mentioned by some customers.
Recent Reviews Mention...
“smooth and hassle-free move”
“Cheaper than most competitor options”
“great drivers and clear online instructions”
2. Punctuality
Nationwide Average: 8.07/10
U-Pack generally receives high praise for timeliness and consistent on-time deliveries, though a few customers have experienced delays and coordination issues.
Recent Reviews Mention...
“they came on the day promised”
“Showed up exactly when they said”
“drivers arrived to pick up the cubes on time”
3. Affordability
Nationwide Average: 7.69/10
U-Pack is frequently recognized for its competitive pricing, consistently undercutting competitor costs, and offering transparent, reasonable rates, with only a few mentions of price concerns or unexpected costs.
Recent Reviews Mention...
“much more reasonably priced”
“Cheaper than most competitor options”
“priced well and much less than other options”
4. Communication
Nationwide Average: 7.53/10
U-Pack generally provides exceptional customer service with representatives who are helpful, responsive, and clear in their communication, although there are a few reports of poor service and communication issues.
Recent Reviews Mention...
“representatives were helpful”
“great customer service”
“Customer service was A+ with trying to get particular times”
5. Stick to Prices
Nationwide Average: 5.99/10
U-Pack generally receives high praise for transparency, no hidden costs, and honoring their initial quotes, although there are a few instances of unexpected price increases and service discrepancies.
Recent Reviews Mention...
“they deliver what they promise”
“no extra charge for an additional day”
“Honored the quote given”
6. Speed
Nationwide Average: 8.58/10
U-Pack generally executes moves faster than expected, with majority of reviews indicating earlier arrivals and quick offloading, despite a few reports of significant delays.
Recent Reviews Mention...
“Did things faster than promised”
“arrived a week earlier than noted”
“they are fast”
7. Friendliness
Nationwide Average: 8.91/10
U-Pack generally receives high praise for the courteous and pleasant demeanor of their staff, with drivers and customer service consistently described as friendly, professional, and helpful, despite a few isolated reports of less favorable interactions.
Recent Reviews Mention...
“both drivers were super friendly”
“Both truck drivers were extremely kind”
“Men were incredibly nice”
8. Will Hire Again
Nationwide Average: 8.18/10
U-Pack generally receives glowing recommendations for repeat business, with numerous customers expressing strong intentions to use their services again and high levels of satisfaction, despite a few isolated reports of negative experiences.
Recent Reviews Mention...
“can't be happier with my experience”
“will use U-pack again”
“It was a perfect move”
9. Professionalism
Nationwide Average: 8.31/10
U-Pack generally receives high praise for their service, with customers frequently describing their employees as professional, courteous, and helpful, although there have been a few isolated reports of unprofessional behavior.
Recent Reviews Mention...
“drivers genuinely tried to help”
“drivers were great”
“driver was very nice and professional”
10. Conflict Handling
Nationwide Average: 4.07/10
U-Pack has received mixed feedback with some customers commending their rectification of issues, while a significant number report dissatisfaction due to inadequate compensation or lack of resolution to their problems.
Recent Reviews Mention...
“Refunded us enough to hire a truck and help”
“JESSE refused to help with the billing issue”
“No apologies or reimbursement for the inconvenience”
11. Precision & Care
Nationwide Average: 8.01/10
U-Pack generally ensures items are transported securely and arrive in good condition, though there have been some occurrences of damage, dirt, and rare instances of more severe issues such as theft or significant damage.
Recent Reviews Mention...
“bulkheads were bent and not secure”
“Only negative was a fine covering of dirt near doors”
“nothing was missing or broken”
Customer Insights
Cost: $ 2074.00 from 4 historical data points
Interstate Move Duration: 5 days from 18 reviews
Great Crew Members
| Patrick, Tony | Patrick accommodated a request, Tony was reliable |
| James, Darryl | awesome and friendly during drop-off and pick-up |
| Paul | Paul was awesome and helpful with the move |
| Charlie | Was amazing and very supportive during the move |
| Tim | provided exceptional service |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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