1-800-PACK-RAT Moving and Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.Additional Cities Served: Auburn, Lacey, Puyallup, Maple Valley, Bonney Lake, CentraliaShow More >
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Summarized Review of 1-800-PACK-RAT Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
1-800-PACK-RAT Moving and Storage appears to predominantly disappoint a large majority of its customers, though a small number have reported excellent service and satisfaction.
Recent Reviews Mention...
“exceptional move experience and stress-free move”
“experience with Pack Rat is one of disappointment”
“excellent customer service and seamless coordination”
2. Punctuality
Nationwide Average: 8.07/10
1-800-PACK-RAT Moving and Storage frequently misses scheduled delivery and pickup times, and struggles significantly with timely communication and adherence to agreed schedules.
Recent Reviews Mention...
“they were prompt”
“pod was delivered after 10pm”
“Shannon called before arriving and was punctual”
3. Affordability
Nationwide Average: 7.69/10
1-800-PACK-RAT Moving and Storage is widely criticized for hidden costs and exorbitant fees, despite a few reports of competitive pricing.
Recent Reviews Mention...
“over 8,000 for the move.”
“they do undercut pods pricing”
“ended up paying substantially in the end”
4. Communication
Nationwide Average: 7.53/10
1-800-PACK-RAT Moving and Storage experiences show significant dissatisfaction among customers, marked by complaints of long hold times, poor responsiveness, and a lack of clear and effective communication.
Recent Reviews Mention...
“they are so rude”
“excellent customer service”
“broker did send me a pin point”
5. Stick to Prices
Nationwide Average: 5.99/10
1-800-PACK-RAT Moving and Storage frequently fails to adhere to their initial quotes, leading to a myriad of issues such as unexpected charges, delivery delays, and a general distrust among customers.
Recent Reviews Mention...
“They told me a higher weight limit.”
“failed to deliver the container as promised”
“promise of final quote not upheld”
6. Speed
Nationwide Average: 8.58/10
1-800-PACK-RAT Moving and Storage experiences overwhelmingly point to significant delays and dissatisfaction, overshadowing the few positive remarks on efficiency.
Recent Reviews Mention...
“efficient in moving”
“they are ... slow”
“No access to garage for 9 days due to delay.”
7. Friendliness
Nationwide Average: 8.91/10
1-800-PACK-RAT Moving and Storage exhibits polarizing experiences, with many customers finding their staff exceptionally courteous and personable, while a notable minority report encounters with rudeness and disrespect.
Recent Reviews Mention...
“they are so rude”
“friendly in every respect”
“they were courteous”
8. Will Hire Again
Nationwide Average: 8.18/10
1-800-PACK-RAT Moving and Storage overwhelmingly receives negative feedback with many expressing deep dissatisfaction and a firm decision not to use their services in the future.
Recent Reviews Mention...
“would not hire again due to rudeness”
“experience with Pack Rat is one of disappointment”
“exceeding my expectations implies would hire again”
9. Professionalism
Nationwide Average: 8.31/10
1-800-PACK-RAT Moving and Storage predominantly receives criticism for unprofessional behavior, lack of organization, and poor customer service management, despite a few instances of commendable professionalism.
Recent Reviews Mention...
“manager did not wear any protection”
“Shannon was professional and efficient”
“drivers were professional and nice”
10. Conflict Handling
Nationwide Average: 4.07/10
1-800-PACK-RAT Moving and Storage predominantly receives criticism for failing to address and amend issues effectively, though a few positive experiences highlight exceptions where employees went out of their way to resolve concerns.
Recent Reviews Mention...
“Did not help me get my belongings delivered.”
“Resolutions department offered a unit half the size.”
“offered no solutions for their mistake”
11. Precision & Care
Nationwide Average: 8.01/10
1-800-PACK-RAT Moving and Storage has received mixed feedback, with some customers praising their precision and care, while many others reported damaged items and containers, reflecting inconsistencies in their service quality.
Recent Reviews Mention...
“handled move with precision and care”
“my stuff made it to the destination in good shape”
“an item dented & scratched”
Customer Insights
Cost: $ 3531.00 from 10 reviews
Interstate Move Duration: 11 days from 6 reviews
Great Crew Members
| Shannon | Shannon was personable, professional, and efficient |
| Collin Bergman | Collin delivered flawlessly and rescued the situation |
| Ari K | was extremely helpful resolving some issues |
| Brian S. | Brian S. resolved issues and was exceptional |
| Chris | the above and beyond customer service he provided |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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