Since 1997, Kastl Express LLC has been serving the Tri-Cities area of Washington: Richland, Pasco, and Kennewick. It is a full-service moving company that provides residential and commercial moves across town and across the state, including packing services and a wide variety of packing supplies. Kastl Express has boxes to fit any need and custom-built crates for valuable art, large glass tops, concrete statues, and even motorcycles. It also wraps all furniture and pads entryway doors and floors to protect them from dirt and scratches. BBB-accredited with an A+ rating, Kastl Express has skilled movers who can handle pianos, hot tubs, gun safes, clocks, and pool tables. It offers special discounts to military members and their families in appreciation of their service.
Kastl Express Llc
Ranked Top 3 Best Movers in Kennewick, WA
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.Error. Please try again later.
About Kastl Express Llc
Additional Cities Served: Pasco, Richland, Sunnyside, West Richland, Enumclaw, GrandviewShow More >
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Moving Services
- Packing
- Moving
- Crating
- Specialty items (including hot tubs, pianos, gun safes, clocks, and pool tables)
- Pro appliance service
- Furniture assembly
- Storage
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Summarized Review of Kastl Express Llc
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Kastl Express Llc appears to consistently provide exceptional and professional moving services with a highly positive sentiment from customers praising their efficient, friendly, and professional approach.
Recent Reviews Mention...
“great job and very helpful”
“great 5 star that I would recommend”
“needed furniture moved quickly and they delivered”
2. Punctuality
Nationwide Average: 8.07/10
Kastl Express Llc generally receives high praise for their timeliness and promptness, with most reviews highlighting their on-time arrivals and early or prompt deliveries, although there is a mention of a single instance where they were significantly late.
Recent Reviews Mention...
“movers called when they were heading my way early”
“Kastl Express was on time”
“They came when they said they would”
3. Affordability
Nationwide Average: 7.69/10
Kastl Express Llc is highly regarded for its reasonable pricing, with customers appreciating its cost-effectiveness, value, and competitive rates that make their services both accessible and economical.
Recent Reviews Mention...
“Reasonably priced service”
“they were reasonably priced”
“Fast easy and affordable!”
4. Communication
Nationwide Average: 7.53/10
Kastl Express Llc is generally praised for their responsive, helpful, and effective communication, although there have been a few instances of miscommunication and late courtesy calls.
Recent Reviews Mention...
“called and they were able to schedule the next day”
“Very responsive”
“gave a courtesy call, albeit late”
5. Speed
Nationwide Average: 8.58/10
Kastl Express Llc is highly praised for their quick and efficient services, including rapid moves across town, efficiently handling heavy items like hot tubs, and demonstrating remarkable time-effectiveness in both loading and unloading.
Recent Reviews Mention...
“Quickly moved us across town”
“helped us move our hot tub with ease”
“didn't stop until it was over”
6. Friendliness
Nationwide Average: 8.91/10
Kastl Express Llc consistently exhibits exceptionally warm and pleasant behaviors, often described as courteous, professional, and genuinely kind by customers, making their interactions and services a truly amiable experience.
Recent Reviews Mention...
“they were very friendly”
“overall great customer service and friendly moving team”
“had good attitudes”
7. Will Hire Again
Nationwide Average: 8.18/10
Kastl Express Llc is highly regarded with many customers expressing a strong intention to recommend and rehire the company for future needs, despite a few experiences that required resolution.
Recent Reviews Mention...
“would definitely hire again”
“would recommend”
“would definitely recommend Kastl Express”
8. Professionalism
Nationwide Average: 8.31/10
Kastl Express Llc consistently demonstrates very high standards of professional conduct, with numerous reviews highlighting their well-trained, accommodating, communicative, and efficient crew that handles tasks with care and expertise.
Recent Reviews Mention...
“they were professional”
“Very professional service”
“incredibly professional, covered floors and entrances”
9. Conflict Handling
Nationwide Average: 4.07/10
Kastl Express Llc is highly commended for its integrity and proactive efforts in rectifying issues, with instances of returning lost items, owners personally ensuring customer care, repairing mistakes effectively, going the extra mile to replace lost items, and showing exceptional dedication to customer assistance.
Recent Reviews Mention...
“incredibly honest, found and returned valuable items”
“owner reached out and made sure we were taken care of”
“owner fixed the mistakes beautifully”
10. Precision & Care
Nationwide Average: 8.01/10
Kastl Express Llc is highly regarded for their meticulous and careful handling of goods, with consistent praise for their professionalism and ability to move even heavy and delicate items without causing damage, despite a single report of surface scratches.
Recent Reviews Mention...
“made sure not to scratch the floors”
“Lifted extremely heavy furniture with no damage.”
“took excellent care to make sure no damage”
Great Crew Members
| Max | went out of his way to help |
| Blaine, Raffy, Colbey | coordinated move, communicated well, and unloaded efficiently |
| Matt, David, Raphy, Liz | did a good job |
| David, Lisandro | deserved praise for delivering furniture well |
| Max | Max was amazing |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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