Clutter Moving & Storage offers modern and flexible moving solutions across the United States, with service areas in New York, Los Angeles, Chicago, Austin, Miami, and more. The company provides customizable storage and moving services in Seattle, WA, including packing help, home pickup and delivery, and secure storage in their warehouses. Clutter has served over 50,000 customers nationwide with a 92% customer satisfaction rate. Their unique approach includes an online photo catalog, allowing customers to easily access and browse their items in storage and request specific item deliveries to their location. Clutter's team is composed of full-time, vetted professionals who receive full benefits and dedicate their skills to handle customers' items with utmost care.
Clutter Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Clutter Storage
Additional Cities Served: Auburn, Burien, Issaquah, Des Moines, SeaTac, Mercer IslandShow More >
Moving Services
- Local Moving Services
- LongDistance Moving Services
- Small Moving Services
- Furniture Moving Services
- Hourly Moving Services
- Packing Services
- Storage Services
- Commercial Moving Services
- Home Pickup and Delivery Services
- Moving into Storage Services
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Summarized Review of Clutter Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Clutter Storage receives mixed reviews, with numerous clients experiencing exceptional service and satisfaction, while a significant portion reports severe dissatisfaction, highlighting poor service and unprofessionalism.
Recent Reviews Mention...
“amazing customer service”
“very disappointed with recent experience”
“service was very poor with damages and mix-ups”
2. Punctuality
Nationwide Average: 8.07/10
Clutter Storage has mixed reviews, with a notable number of complaints about missed or poorly communicated timing, but also many reports of being on time or even early, indicating inconsistency.
Recent Reviews Mention...
“Jessica was prompt”
“they canceled last minute due to "logistics"”
“they weren't there at the scheduled pickup time”
3. Affordability
Nationwide Average: 7.69/10
Clutter Storage receives mixed feedback, with numerous customers finding it quite reasonable and competitively priced, while a significant portion also cites unexpected high fees and overcharging as major concerns.
Recent Reviews Mention...
“Clutter service is pricy”
“going to cost hundreds of dollars more now”
“charged for picking up my own stuff and missed appointment”
4. Communication
Nationwide Average: 7.53/10
Clutter Storage demonstrates a polarized experience where numerous customers praise the helpfulness and responsiveness of individual team members and the utility of communication tools like text updates, while a significant portion of feedback highlights substantial issues with support responsiveness, effective communication, scheduling errors, and inter-departmental coordination, leading to mixed overall perceptions.
Recent Reviews Mention...
“only offered alternatives for next week”
“interaction with Clutter staff online, at the warehouse, and during pickup was excellent”
“Jessica was extremely helpful”
5. Stick to Prices
Nationwide Average: 5.99/10
Clutter Storage often faces criticism for not adhering to their initial quotes, charging unexpected fees, and lacking transparency, although there are instances where they have addressed concerns and rectified charging discrepancies.
Recent Reviews Mention...
“they canceled last minute, did not stick to price”
“charged for things that should have been free”
“need to pay out remaining months contrary to initial info”
6. Speed
Nationwide Average: 8.58/10
Clutter Storage is widely regarded as highly efficient, with many customers praising their quick and organized service, despite a few reports of delays.
Recent Reviews Mention...
“Quick and easy pick up and delivery”
“efficient”
“took unnecessary breaks and extended the time”
7. Friendliness
Nationwide Average: 8.91/10
Clutter Storage consistently receives praise for their super friendly, polite, and professional team, making them highly regarded for their positive customer interactions and supportive customer support.
Recent Reviews Mention...
“they are friendly”
“incredible service”
“Clutter staff was excellent during interactions”
8. Will Hire Again
Nationwide Average: 8.18/10
Clutter Storage has polarized feedback, with numerous customers indicating high satisfaction and loyalty while a significant portion vows never to use or recommend their services again due to various grievances.
Recent Reviews Mention...
“recommend this company and would hire again”
“highly recommend them”
“would hire again”
9. Professionalism
Nationwide Average: 8.31/10
Clutter Storage has several reports of unprofessionalism and issues, but the overwhelming majority of feedback celebrates the team's professionalism, efficiency, and thoughtful service.
Recent Reviews Mention...
“issues with odor and mismanagement mentioned”
“lack of professionalism and accountability”
“casual response to a serious issue”
10. Conflict Handling
Nationwide Average: 4.07/10
Clutter Storage shows a polarizing performance with instances of helpful resolutions and compensations balanced against numerous accounts of unaddressed concerns and inflexibility.
Recent Reviews Mention...
“reps were helpful in reversing charges”
“did not attempt to rectify the situation immediately”
“no assistance or waiver for the cancellation fee offered”
11. Precision & Care
Nationwide Average: 8.01/10
Clutter Storage generally maintains a high standard of service, with many customers noting exceptional care and attention to detail, though there are some reports of significant mishandling and damage.
Recent Reviews Mention...
“brought couch in carefully without hitting door/wall”
“many items were broken”
“company lost all my belongings”
Customer Insights
Cost: $ 755.00 from 12 reviews
Local Move Duration: 3.5 hours from 16 reviews
Great Crew Members
| Michael,Marcus | Thank you Michael/Marcus! |
| Joe, Marcus | incredible service and carefully placed furniture |
| Marcus, Donovan | Quick and easy pick up and delivery |
| Jessica | Jessica was flexible, prompt, and extremely helpful |
| Jessica Cardenas | huge help at my pickup appointment |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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