With nearly 25 years in business, PODS Moving & Storage is a leading name in the moving and storage industry. The company operates more than 245 Storage Center locations servicing 46 states across the United States. Renowned for their portable storage containers and innovative hydraulic system, PODZILLA, PODS has carved a unique niche in the sector that ensures customers' belongings remain level during both loading and unloading. They offer a variety of services that adapt to the unique needs of their customers, similar to some of the expert moving services in Kent, WA. Whether you need local or long-distance moving, storage on-site or at their facilities, packing and loading assistance, moving supplies, or car shipping, PODS provides flexibility, adjustable scheduling, and a comprehensive moving experience.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Renton, Burien, Des Moines, SeaTac, Maple Valley, CovingtonShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Storage OnSite
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and storage supplies
- Packing and loading support
- Safely ship your vehicle
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage appears to divide customer opinion, with many reporting exceptional experiences, praising the ease and professionalism of the service, while a significant number of others describe severe dissatisfaction due to issues like poor customer service, delivery problems, and damage.
Recent Reviews Mention...
“found my Pod experience to be extremely positive”
“The worst experience”
“good service”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage experiences a significant number of delays and scheduling issues, though there are instances of timely service and smooth scheduling praised by some customers.
Recent Reviews Mention...
“delayed arrival by 5 days”
“not picking up on time”
“missed every estimated pick up and drop off window by HOURS.”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage has mixed reviews, with significant praise for its cost-effectiveness and competitive pricing for many users, yet also facing criticism for expensive and unexpected charges according to others.
Recent Reviews Mention...
“expensive service mentioned.”
“costing way more than expected”
“increase transit cost by over $1600”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage seems to face significant challenges, with numerous customer complaints about poor communication, unresponsiveness, and unhelpful customer service, despite a few high praises for friendly and effective interactions.
Recent Reviews Mention...
“drivers were great about communicating”
“actively working with Customer Service to resolve issues”
“the people on the phone are the worst”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage frequently receives criticism for charging more than expected, often including surprise fees and not honoring initial quotes, which overshadows the few instances where pricing issues were resolved satisfactorily.
Recent Reviews Mention...
“ended up costing way more than expected”
“required to pay extra cost without reimbursement”
“won't even waive the extra month fee”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage generally falls short of expectations, with numerous reports of significant delays, slow loading and unloading times, and overdue deliveries overshadowing a handful of positive reviews highlighting their efficiency and speed.
Recent Reviews Mention...
“move timeline significantly delayed.”
“Move was fast”
“it took 3 to 4 hours to pick up 1 container”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage receives mixed reviews, with numerous customers praising the friendliness and helpfulness of drivers and support personnel, while others criticize the rudeness and unprofessionalism of staff, indicating considerable variability in customer service experiences.
Recent Reviews Mention...
“they were rude on the phone”
“Manager is unprofessional and unhelpful”
“did not handle the situation professionally”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage receives mixed feedback, with a number of customers expressing strong dissatisfaction and a determination not to use their services again, despite a minority voicing positive experiences and willingness to rehire.
Recent Reviews Mention...
“would hire again”
“because of Raven, would consider hiring again”
“definitely won't be getting back to them”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage receives mixed reviews, with numerous complaints about unprofessional behavior balanced by several accounts of commendable service and professionalism from associates and drivers.
Recent Reviews Mention...
“overall professionalism I experienced”
“handled the call unprofessionally”
“Unprofessional manager and store”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage predominantly shows a lack of effort and professionalism in resolving customer grievances, only occasionally demonstrating satisfactory problem-solving abilities.
Recent Reviews Mention...
“did not rectify issue of late delivery”
“did not right the wrong professionally”
“not helpful in resolution”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage exhibits a mixed sentiment with numerous instances of damaged items and property, but equally highlighted are cases where all items were perfectly intact and undamaged, indicating inconsistency in service quality.
Recent Reviews Mention...
“did not handle items carefully”
“dropping the container while placing it”
“replacement pod leaked, latch issue, damaged driveway”
Customer Insights
Cost: $ 2249.00 from 21 reviews
Interstate Move Duration: 14 days from 10 reviews
Great Crew Members
| Raven, Brad | Raven showed grace and efficiency, Brad is super nice |
| Driver | helped me opening the door that is stuck |
| Brad | skilled getting POD on my inclined driveway |
| Lindsay | Lindsay made the process easy and straightforward |
| Bill | Bill was hard working and kind |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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