PODS Moving & Storage is a leading moving and storage company that revolutionized the industry in 1998 with its innovative portable storage containers. With nearly 25 years of experience, PODS offers personalized solutions tailored to customers' unique needs, including local and long-distance moving, built-in storage, and adjustable scheduling. The company provides multiple container sizes, packing supplies, connection to trusted local labor providers, and even car shipping services. Originally known as Portable on Demand Storage, PODS operates not only in Spokane but across the United States, Canada, Australia, and the United Kingdom. For those in need of Spokane, WA moving services, PODS Moving & Storage can be one of your options.
PODS Moving & Storage
based on 390+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Spokane Valley, Cheney, Liberty Lake, Airway Heights, Rathdrum, Deer ParkShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Move In Services
- Find Moving Help
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
6.22/10
Nationwide Average: 8.44/10
PODS Moving & Storage elicits a mixed response from customers, with many expressing high satisfaction with their services and convenience, while a significant number share experiences of dissatisfaction related to customer service, unexpected fees, and handling issues.
Recent Reviews Mention...
“great experience”
“big mistake with the pod service”
“Really glad I chose to use PODS”
2. Punctuality
4.78/10
Nationwide Average: 8.07/10
PODS Moving & Storage has mixed reviews with several instances of timely service overshadowed by a notable amount of complaints regarding delays and missed schedules.
Recent Reviews Mention...
“crew never arrived on rescheduled packing day”
“Didn't show up in time window indicated”
“Pod picked up right away”
3. Affordability
3.93/10
Nationwide Average: 7.69/10
PODS Moving & Storage is generally perceived as expensive with numerous complaints about unexpected charges, although there are several instances where customers found their services to offer competitive prices or significant savings.
Recent Reviews Mention...
“very expensive”
“huge savings”
“More fees for everything”
4. Communication
4.74/10
Nationwide Average: 7.53/10
PODS Moving & Storage experiences mixed reviews, with numerous customers reporting poor and frustrating interactions, juxtaposed with several others praising its customer service and communication as excellent and highly professional.
Recent Reviews Mention...
“national call center sucks”
“Very little customer service”
“customer service failed to pull pod despite notice”
5. Stick to Prices
2.31/10
Nationwide Average: 5.99/10
PODS Moving & Storage consistently struggles, often changing fees and adding unexpected charges, with few exceptions where they fulfilled their financial promises as per customer feedback.
Recent Reviews Mention...
“kept adding more money for different things”
“Added more fees than quoted”
“charged for another month despite promises”
6. Speed
7.11/10
Nationwide Average: 8.58/10
PODS Moving & Storage generally provides efficient and fast service, although there have been several complaints regarding slow service and pick-up times.
Recent Reviews Mention...
“got me serviced very fast”
“very slow service experienced”
“efficient moves”
7. Friendliness
7.24/10
Nationwide Average: 8.91/10
PODS Moving & Storage generally receives high praise for its helpful and courteous staff, though a few customers have reported rude and unpleasant interactions.
Recent Reviews Mention...
“everyone was incredibly helpful”
“rude forklift driver experienced”
“Staff interactions were pleasant”
8. Will Hire Again
5.47/10
Nationwide Average: 8.18/10
PODS Moving & Storage receives mixed feedback, with a significant number of customers expressing high satisfaction and loyalty, while a notable portion also shares strong dissatisfaction and reluctance to use their services again.
Recent Reviews Mention...
“would hire again”
“would hire again”
“would NOT use pods again”
9. Professionalism
6.13/10
Nationwide Average: 8.31/10
PODS Moving & Storage has received mixed reviews, highlighting notable discrepancies in professionalism and customer interactions ranging from high praise for efficiency and courtesy to significant concerns over rudeness and unprofessional behavior.
Recent Reviews Mention...
“professionalism of everyone had contact with”
“professional communication to resolve the problem”
“rude forklift driver experienced”
10. Conflict Handling
3.04/10
Nationwide Average: 4.07/10
PODS Moving & Storage frequently falls short in effectively resolving issues, though there are rare instances where efforts to correct mistakes are appreciated by customers.
Recent Reviews Mention...
“GM assured issue would be taken care of”
“incredibly helpful to find a good solution”
“took over a week for a refund of our storage fees”
11. Precision & Care
5.96/10
Nationwide Average: 8.01/10
PODS Moving & Storage demonstrates mixed experiences, ranging from items arriving in great condition and storage without harm to incidents of significant damage and carelessness.
Recent Reviews Mention...
“forklift went through wall and flooring, destroying items”
“All my items arrived in great condition”
“items were damaged”
Customer Insights
Cost: $ 2502.00 from 4 reviews
Interstate Move Duration: 7 days from 6 reviews
Great Crew Members
| Matthew | responded immediately to my concern |
| Corbin | Corbin was very helpful and efficient, put a smile on our faces |
| Scott | the "owner" responded to initial post |
| David | David provided great customer service. |
| David Henry | Mr. Henry was very helpful throughout the process |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
3808 N Sullivan Rd Bldg 33 Ste B, Spokane, WA, 99216
(877) 770-7637
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