Small Moves Vancouver is a local moving company based in downtown Vancouver, BC, and has been providing moving services in the Vancouver Lower Mainland since 2009. The company offers affordable and high-quality residential and office moves, along with delivery services, covering the Greater Vancouver, Fraser Valley, Whistler Area, Vancouver Island, and British Columbia areas. While our primary service areas are in BC, we also take pride in being able to serve neighboring regions such as Sumas, WA. Our experienced professional movers and owner operators are committed to making the moving experience as stress-free as possible. Small Moves Vancouver is a registered, licensed, and insured company.
Small Moves Vancouver
About Small Moves Vancouver
Moving Services
- Residential Moves
- Office Moves
- Delivery Services
- Small Moves Vancouver (local)
- Cheap Moves ($120/HR for 2 men and a truck*)
- Local Moves in Greater Vancouver, Fraser Valley, Whistler Area, Vancouver Island, British Columbia
- LongDistance Moves within British Columbia
- Furniture Moving
- Packing Services
- Storage Services
Awards
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Summarized Review of Small Moves Vancouver
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Small Moves Vancouver is generally regarded as providing excellent service and professionalism, with many customers expressing high satisfaction and recommending them, despite a few instances of dissatisfaction and concerns over service quality.
Recent Reviews Mention...
“Kathy was super rude, movers were lovely”
“great movers”
“outstanding experience with the service”
2. Punctuality
Nationwide Average: 8.07/10
Small Moves Vancouver generally receives positive feedback for being on time and communicating well, though there are a few instances of delays and scheduling issues.
Recent Reviews Mention...
“punctual”
“movers arrived an hour late”
“the crew's punctuality”
3. Affordability
Nationwide Average: 7.69/10
Small Moves Vancouver is commonly praised for being cost-effective and reasonable in pricing, though there are isolated reports of unanticipated fees and charges perceived as excessive by some customers.
Recent Reviews Mention...
“looking for an affordable and trustworthy moving company”
“reasonably priced”
“offered the best rate in Vancouver”
4. Communication
Nationwide Average: 7.53/10
Small Moves Vancouver typically provides excellent customer service, with numerous instances of friendly, helpful, and efficient interactions, although a few customers experienced issues such as initial contact difficulties and miscommunications regarding pricing and receipts.
Recent Reviews Mention...
“Kathy was rude and offensive during communication”
“booking agents was tremendous help”
“exceptional help in scheduling and coordinating”
5. Stick to Prices
Nationwide Average: 5.99/10
Small Moves Vancouver generally upholds the quotes provided, though there are notable instances of significant deviations resulting in customer dissatisfaction.
Recent Reviews Mention...
“stuck to the quoted price”
“bill was significantly higher than expected”
“no surprise costs added on”
6. Speed
Nationwide Average: 8.58/10
Small Moves Vancouver consistently receives high praise for their quick and efficient service, with a few isolated complaints regarding slower-than-expected moves.
Recent Reviews Mention...
“quick and careful”
“workers were quick”
“very fast in the undertaking”
7. Friendliness
Nationwide Average: 8.91/10
Small Moves Vancouver consistently receives praise for having a courteous, professional, and pleasant team that maintains a positive attitude and is often described as friendly, kind, and respectful, with only a rare mention of a less-than-ideal interaction.
Recent Reviews Mention...
“Movers were lovely”
“they are friendly”
“fellows were quite courteous”
8. Will Hire Again
Nationwide Average: 8.18/10
Small Moves Vancouver has a generally favorable impression from customers who express high satisfaction and likelihood to reutilize their services, despite a minority citing significant dissatisfaction and lack of intent to rehire.
Recent Reviews Mention...
“offensive treatment from Kathy”
“never ended with a bad experience”
“highly recommend and would hire again”
9. Professionalism
Nationwide Average: 8.31/10
Small Moves Vancouver generally receives high praise for professionalism, with clients noting efficient, careful, and polite services, although a few reviews mention instances of unpreparedness and unprofessional behavior by some crew members.
Recent Reviews Mention...
“very professional”
“professional moving crew”
“crew was very professional throughout”
10. Conflict Handling
Nationwide Average: 4.07/10
Small Moves Vancouver has mixed feedback, ranging from inadequate responses and lack of initiative in addressing problems to instances where they have shown care and effort in making amends in challenging situations.
Recent Reviews Mention...
“went above and beyond”
“Natalie kindly told me I was out of luck”
“resolved my issue quickly”
11. Precision & Care
Nationwide Average: 8.01/10
Small Moves Vancouver generally receives high praise for being careful and considerate, though a few customers reported damages, indicating occasional lapses in their handling practices.
Recent Reviews Mention...
“quick and careful”
“handled my belongings with care”
“minor damage to a dresser, but acceptable given its condition”
Customer Insights
Cost: $ 347.00 from 7 reviews
Hourly Minimum: 0.25 hours from 5 reviews
Local Move Duration: 3.75 hours from 24 reviews
Great Crew Members
Zella | exceptional help in scheduling and coordinating |
Joe | Joe was especially courteous |
Acil | Acil and his partner were great |
Zella, Brenda, Kathy, Kent | Thank you Zella, Brenda, and Kathy for setting my move. Kent turned stress into ease |
Kathy | Kathy's prompt response to a short notice move |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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