U-Pack is a convenient long-distance moving company that has been in business since 1997. Based in Fort Smith, Arkansas, U-Pack offers services nationwide, providing customers with affordable solutions for unique moves. The company charges only for the equipment space used, with fuel costs always included. U-Pack offers door-to-door moving services for homes of all sizes and diverse situations, including long-distance moving, military moves, cross-country moving, senior moving, student moves, job relocation, and small moves. Not confined to just one region, they are part of a larger pool of Tacoma, WA movers as well. With experienced consultants and access to customer support, U-Pack aims to make moving easy and stress-free for their clients.
U-Pack
About U-Pack
Additional Cities Served: Lakewood, Lacey, Puyallup, University Place, Bonney Lake, CentraliaShow More >
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- Compare Moving Services
- UPack vs Full Service
- UPack vs Portable Storage
Awards
Have feedback for U-Pack?
Error. Please try again later.
Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
U-Pack is highly regarded for making moving smooth and stress-free, with numerous customers expressing satisfaction and recommending their efficient, responsive, and hassle-free service, despite a few isolated issues.
Recent Reviews Mention...
“Could not be more pleased, smoothest move ever”
“U Pack is the best”
“made the stressful moving process so much easier”
2. Punctuality
Nationwide Average: 8.07/10
U-Pack consistently demonstrates reliability by ensuring deliveries, pickups, and all related services are performed on schedule, often surpassing expectations.
Recent Reviews Mention...
“Right on schedule”
“On time”
“containers delivered and picked up on time”
3. Affordability
Nationwide Average: 7.69/10
U-Pack is widely appreciated for its great prices, cost-effective pay-for-what-you-use flexibility, and consistently being more affordable than alternatives like PODS, rental trucks, and other moving companies.
Recent Reviews Mention...
“Great price, half of the quote from PODS”
“U-Pack was honest and affordable”
“cost savings incredible compared to traditional moving companies”
4. Communication
Nationwide Average: 7.53/10
U-Pack is highly praised for its great customer service, responsiveness, and clear communication, though there are isolated instances of communication issues.
Recent Reviews Mention...
“great customer service”
“very courteous and informative”
“calling customer service anytime yielded great results”
5. Stick to Prices
Nationwide Average: 5.99/10
U-Pack consistently honors its initial estimates, never adding unexpected charges and always delivering on the promised service.
Recent Reviews Mention...
“NO UPCHARGES”
“happy to honor the original estimated delivery at no extra charge”
“stick to the quoted price”
6. Speed
Nationwide Average: 8.58/10
U-Pack generally receives positive feedback for fast and efficient service, though one instance of delay was reported.
Recent Reviews Mention...
“container made it in 5 DAYS instead of 8-10”
“drop off drivers were quick”
“everything arrived earlier than expected”
7. Friendliness
Nationwide Average: 8.91/10
U-Pack consistently provides exceptional service with their courteous, friendly, and personable staff, including drivers and customer service representatives, who are all highly praised for their kind and helpful attitudes.
Recent Reviews Mention...
“very courteous”
“team was professional and excellent”
“drivers were professional and friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
U-Pack overwhelmingly garners positive feedback with most customers expressing strong intentions to use their services for future moves and recommending them to others.
Recent Reviews Mention...
“Would definitely hire again”
“would hire again thanks to U pack”
“the only way I will move is with U-Pack”
9. Professionalism
Nationwide Average: 8.31/10
U-Pack is consistently praised for its professional and timely service, including the professionalism of both its staff and drivers, further underscored by outstanding service that customers find hard to come by these days.
Recent Reviews Mention...
“drivers and team were professional”
“crew was professional and helpful”
“professional”
10. Conflict Handling
Nationwide Average: 4.07/10
U-Pack generally shows a positive approach to addressing issues, including accommodating last-minute schedule changes and providing necessary information, although there is room for improvement, as seen in situations where discounts or solutions for delays were not offered.
Recent Reviews Mention...
“no discounts or solutions offered for the delay”
“last minute schedule changes were accommodated”
“ABF was helpful and provided all the necessary information”
11. Precision & Care
Nationwide Average: 8.01/10
U-Pack generally ensures items arrive in good condition, though there have been a few instances of damage.
Recent Reviews Mention...
“only lost one cheap drinking glass”
“did not encounter any damaged items”
“Boxes and furniture arrived in pristine condition”
Customer Insights
Interstate Move Duration: 10 days from 3 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact U-Pack
Ready to start your move?
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing NowAdditional Resources
Tacoma Moving Services
Nearby Cities