Smartbox Moving and Storage is a premier carrier of mobile, on-demand storage and moving solutions. They cater to both local and long-distance moves with their reliable service. The company is not locally, family-owned but operates nationwide, providing storage units, moving help services, even assisting corporate moves. Their services are user-friendly, offer optimal security and are always done with professional quality. What sets them apart is their innovative reload/unload design for their portable storage units, and their commitment to affordable pricing and time-saving solutions. If you are looking for other movers in Bellevue, WA, consider checking the city page. Smartbox has partnered with third-party vendors HireAHelper and Global Van Lines to offer loading and unloading services as well.
Smartbox Moving and Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Smartbox Moving and Storage
Additional Cities Served: Renton, Auburn, Burien, Des Moines, SeaTac, Maple ValleyShow More >
Moving Services
- Long Distance Moving
- Storage Units
- Moving Locally
- Corporate Moving
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Summarized Review of Smartbox Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Smartbox Moving and Storage receives mixed feedback, with some customers praising its affordability, professionalism, and excellent service, while others criticize it for theft, poor customer experiences, and lack of responsiveness.
Recent Reviews Mention...
“Most of our belongings were stolen, terrible experience”
“can't say enough good things about SmartBox”
“Can't say enough good things about SmartBox”
2. Punctuality
Nationwide Average: 8.07/10
Smartbox Moving and Storage has mixed reviews with several customers facing significant delays and poor communication, while an equal number praise their timely delivery and adherence to schedules.
Recent Reviews Mention...
“box not delivered on time”
“never get through even after holding all day”
“It's been 3 months with no update.”
3. Affordability
Nationwide Average: 7.69/10
Smartbox Moving and Storage is overwhelmingly praised for its competitive pricing and recognized as a much cheaper alternative to its competitors, despite a few instances of unexpected charges.
Recent Reviews Mention...
“pricing was much better than the competition”
“best price and smaller boxes offered”
“best price”
4. Communication
Nationwide Average: 7.53/10
Smartbox Moving and Storage shows a polarized experience where numerous customers praise their excellent customer service and prompt responses, while a significant portion reports difficulties in contacting the company and receiving timely communication.
Recent Reviews Mention...
“customer service was the best”
“everyone was so friendly and accommodating”
“never returns calls or emails”
5. Stick to Prices
Nationwide Average: 5.99/10
Smartbox Moving and Storage has mixed reviews, with some customers experiencing unforeseen charges, while others appreciated being charged only for the services used and even receiving waived fees.
Recent Reviews Mention...
“Charged prematurely despite saying they wouldn't”
“got charged a second time without explanation”
“only charged for one used container”
6. Speed
Nationwide Average: 8.58/10
Smartbox Moving and Storage is highly praised for being efficient, quick in delivery, and very reliable.
Recent Reviews Mention...
“efficient with my move”
“quick delivery implies speediness”
“efficient”
7. Friendliness
Nationwide Average: 8.91/10
Smartbox Moving and Storage overwhelmingly impresses with the majority of feedback praising their staff as friendly, accommodating, professional, and pleasant to work with.
Recent Reviews Mention...
“everyone was so friendly and accommodating”
“everyone was so friendly and accommodating”
“customer service person was very rude”
8. Will Hire Again
Nationwide Average: 8.18/10
Smartbox Moving and Storage receives mixed feedback, with a notable number of clients expressing strong endorsement for future engagements, while a significant segment voices staunch reluctance or dissatisfaction, indicating a polarized customer experience.
Recent Reviews Mention...
“would not hire again”
“would definitely recommend”
“highly recommend and thankful”
9. Professionalism
Nationwide Average: 8.31/10
Smartbox Moving and Storage consistently provides professional, helpful, and patient service, with almost all feedback highlighting their excellence, despite a couple of instances of dissatisfaction mentioned.
Recent Reviews Mention...
“Brian went over and beyond”
“Paula was helpful, professional, and patient”
“Brian was professional in a challenging situation”
10. Conflict Handling
Nationwide Average: 4.07/10
Smartbox Moving and Storage generally appears unresponsive and negligent, with the exception of being flexible and understanding about cancellations.
Recent Reviews Mention...
“no recourse offered for stolen belongings”
“No one has reached out to update me.”
“blamed me for being double charged”
11. Precision & Care
Nationwide Average: 8.01/10
Smartbox Moving and Storage has mixed reviews, with many customers praising the condition of their belongings upon arrival, though concerns about theft mark significant dissatisfaction for others.
Recent Reviews Mention...
“Most of our belongings were stolen”
“everything in great condition”
“they do get broke”
Great Crew Members
| Brian | very helpful with scheduling |
| Brian | Brian helped personally and was very flexible |
| Brian | Brian (owner) personally helpful and went over and beyond |
| Paula | truly a great representative for this company |
| Brian | Brian skillfully managed delivery in a difficult location |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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