U-Box at U-Haul

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based on 193+ data points
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About U-Box at U-Haul

U-Box at U-Haul is part of the U-Haul International company. The company has been in operation since 1945 and is based in Phoenix, Arizona. It was founded by Leonard Shoen and Anna Mary Carty Shoen in Ridgefield, Washington. The service area for U-Box at U-Haul is vast, covering both U.S. and Canada extensively. The company is not just a part of U-Haul International, but they are also part of an extended network that serves do-it-yourself movers and their households in Vancouver, WA, providing an extensive range of services. The company offers self-storage units, moving truck and trailer rentals, packing supplies, trailer hitch and wiring installations, and propane refills among other services. Moreover, U-Box at U-Haul offers a unique service of storage containers that can be filled and stored by the company or delivered to the customer across the globe. What sets this company apart is its commitment to serving the specific needs of individual households, whether it's a military move or moving a college student into dorms. The history and growth of U-Box at U-Haul make it one of the most established players in the moving industry.

Moving Services

  • Self Storage Service
  • Moving Labor Service
  • International Moving Service
  • Packing Supplies Service
  • UBox Container Rental
  • Trailer Hitch Installation Service
  • College Moving Service
  • Military Moving Service
  • Propane Refill Service
  • Temporary Storage Until Movein Day Service

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Summarized Review of U-Box at U-Haul

We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

1. Quality

5.63/10

Nationwide Average: 8.44/10

Comment Dots

U-Box at U-Haul receives mixed feedback with some customers praising its service and professionalism, while a significant number express dissatisfaction with the quality, efficiency, and customer service.

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Recent Reviews Mention...

Went much better than I thought it would

experience was very negative

I give this place five stars

2. Punctuality

4.34/10

Nationwide Average: 8.07/10

Comment Dots

U-Box at U-Haul generally struggles with timeliness, as evidenced by customer experiences of significant waits, though there are occasional instances where services are promptly provided.

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Recent Reviews Mention...

had to wait in line even with reservation

the movers arrived and the box wasn't ready

Waited 1 1/2 hrs at the spot "waiting to be approved"

3. Affordability

5.48/10

Nationwide Average: 7.69/10

Comment Dots

U-Box at U-Haul garners mixed reviews with some customers praising its value for money and extreme affordability, while others criticize it for overpricing, unexpected charges, and higher than local rates for services, indicating inconsistency in financial satisfaction among users.

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Recent Reviews Mention...

shipping cost was reduced

no compensation or discount offered for the trouble

propane was much more expensive than local rates

4. Communication

4.56/10

Nationwide Average: 7.53/10

Comment Dots

U-Box at U-Haul receives mixed feedback, with some customers praising the helpful staff and exceptional service, while many others report poor customer experiences, including terrible communication, difficulty reaching support, and insufficient information provided.

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Recent Reviews Mention...

staff is pretty helpful

communication was terrible

communication was poor, hung up rudely

5. Stick to Prices

4.7/10

Nationwide Average: 5.99/10

Comment Dots

U-Box at U-Haul generally falls short, with customers frequently encountering unexpected charges and billing issues.

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Recent Reviews Mention...

shipping cost was reduced once in transit

claimed I didn't pay for the reservation.

the adapter cost unexpectedly doubled the rental price.

6. Speed

5.24/10

Nationwide Average: 8.58/10

Comment Dots

U-Box at U-Haul has a largely negative reception due to slow service, although there was a single instance where they completed a job much faster than expected.

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Recent Reviews Mention...

got it done much faster than expected

Horribly slow.

soooo slow

7. Friendliness

7.8/10

Nationwide Average: 8.91/10

Comment Dots

U-Box at U-Haul generally receives positive feedback for the amiable and professional demeanor of their staff, though there are a few notable exceptions regarding rudeness and lack of customer service skills.

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Recent Reviews Mention...

Ashley is doing a great job with her staff

staff was rude

the workers actually looked like they enjoyed their job

8. Will Hire Again

4.87/10

Nationwide Average: 8.18/10

Comment Dots

U-Box at U-Haul seems to have a largely negative reception with many customers stating they would not hire the service again, though there are notable exceptions where customers express satisfaction and willingness to return.

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Recent Reviews Mention...

Went much better than I thought it would

will never be back

Hoping never to go through uhaul again

9. Professionalism

5.82/10

Nationwide Average: 8.31/10

Comment Dots

U-Box at U-Haul displays a polarized sentiment, with instances of high commendation for individual efforts and professionalism counterbalanced by numerous reports of unprofessional behavior and inadequate customer service.

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Recent Reviews Mention...

Ashley and Justin are on top of things

overall negative experience implies unprofessionalism

zero customer service skills

10. Conflict Handling

3.07/10

Nationwide Average: 4.07/10

Comment Dots

U-Box at U-Haul overwhelmingly shows a reluctance to address and rectify customer complaints, despite a few instances of commendable resolution efforts.

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Recent Reviews Mention...

no attempt to right the wrong of waiting

not willing to make this right

Long wait time to fix their problems

Great Crew Members icon

Great Crew Members

Justin, Ashleyboth have been praised for effectiveness and care
HughHugh was patient, professional and in charge
Katsingle-handedly forcing a change in opinion
Kat, PhilipKat was super sweet and knowledgeable, Philip was accommodating
MattMatt volunteered to help on his day off
How we review icon

How do we review a moving company?

Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

  • 1. Quality

    Overall quality of the service provided on moving day.

  • 2. Punctuality

    Did the crew show up on-time with the required equipment?

  • 3. Affordability

    1 = extremely expensive, 10 = extremely affordable

  • 4. Communication

    Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?

  • 5. Stick to Prices

    Was a lowball quote provided to earn business only to see the final moving day price increase substantially?

  • 6. Speed

    Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!

  • 7. Friendliness

    Was the moving crew cordial and friendly to be around on moving day?

  • 8. Will Hire Again

    How likely a customer is to hire the same movers again for their next move.

  • 9. Professionalism

    Did the moving crew behave in a professional manner on moving day?

  • 10. Conflict Handling

    Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.

  • 11. Precision & Care

    Were walls scratched? Did furniture get scuffed, broken, or lost?

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Dependable Rankings You Can Count On!

Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:

  • No Paid Placements: Every company earns its spot through merit, not payment.
  • Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.

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