Founded in 1998, PODS Moving & Storage is a significant presence in the moving and storage industry, offering custom solutions that cater to the unique needs of their customers. The company operates not only throughout the United States, including for those looking for movers in Madison, WI, but also extends their services to Canada, Australia, and the United Kingdom. One of the many advantages of choosing PODS is the variety of container sizes they provide, including 8-foot, 12-foot, and 16-foot options, along with built-in storage. Their services also promise flexible scheduling, allowing customers the comfort of loading and unloading their belongings at their convenience. This commitment to providing support and flexibility serves to distinguish PODS from regular moving methods. Additionally, PODS extends several other services, such as car shipping, provision of moving supplies, and help with packing and loading. By focusing on convenience and customer control, PODS continues to set itself apart in the moving and storage industry.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Sun Prairie, Fitchburg, Waunakee, Madison, DeForest, OregonShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Storage OnSite
- Moving Supplies
- Packing & Loading Assistance
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Move In Services
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage receives mixed reviews, showing a strong divide between customers who had excellent experiences and those who encountered significant dissatisfaction.
Recent Reviews Mention...
“service was very disappointing and won't use PODS again”
“extremely dissatisfied with overall experience”
“PODS staff was professional and helpful”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage receives mixed feedback, with some customers appreciating timely pickups and deliveries, while others report significant delays and lack of proper notification.
Recent Reviews Mention...
“drop-off was canceled and rescheduled without proper notice”
“waited 30 minutes despite 10-minute expectation”
“pick up and delivery was on time”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage receives mixed feedback, with customers praising its cost-effectiveness and value in some instances, while others criticize it for hidden fees, unexpected charges, and expensive rates for certain services.
Recent Reviews Mention...
“PODS is expensive for long-distance move”
“pricing was amazing”
“Expensive”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage experiences deeply mixed reviews, with strong praise for friendly and helpful service contrasted sharply by numerous complaints about rude customer service, conflicting information, and difficulties in contacting the company.
Recent Reviews Mention...
“customer service is rude”
“representatives provided conflicting information and hung up”
“they refused to provide a service area map”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage experiences significant criticism for often not honoring their initial quotes, characterized by numerous complaints about unfair charges and unethical billing practices.
Recent Reviews Mention...
“charged for another whole month unfairly”
“Stick to quoted prices”
“they did everything they said they would”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage received mixed feedback, with some customers facing significant delays, while others praised their efficiency and quick service.
Recent Reviews Mention...
“4 days late in delivery”
“pod removal delayed multiple times”
“the delivery of my POD was postponed by a week”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage exhibits a mixed sentiment with experiences ranging from rude and aggressive service to exceptional, polite, and very helpful interactions.
Recent Reviews Mention...
“customer service is rude”
“customer service representatives were nice”
“some were belittling”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage has deeply polarized feedback, showing a stark division between customers who enthusiastically endorse their services and others who express a distinct reluctance or outright refusal to use them again due to various negative experiences.
Recent Reviews Mention...
“do not recommend”
“definitely wouldn't hire PODS again due to multiple bad experiences”
“would not hire again due to service area issue”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage generally receives high praise for their staff's professionalism and helpfulness, despite a few instances of criticized customer service and crew behavior.
Recent Reviews Mention...
“staff was professional and helpful”
“Workers refuse to connect me with a manager.”
“drivers are professional”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage overwhelmingly demonstrates a lack of effort and concern in addressing and resolving customer issues, aside from a singular instance where the owner intervened to rectify a situation.
Recent Reviews Mention...
“did not attempt to rectify the issue with the scheduled drop-off”
“did not attempt to resolve the service area issue”
“still no cancellation confirmation after days”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage receives mixed feedback, with some customers experiencing excellent service and perfectly intact deliveries, while others report damages and issues such as water inside the POD and broken items.
Recent Reviews Mention...
“everything was perfectly intact”
“take care of your property”
“items shifted, TV broke, and they did not cover damages”
Customer Insights
Interstate Move Duration: 1 days from 3 reviews
Great Crew Members
| Perry | Perry helped us out a lot and stayed late to help |
| Excellent delivery drivers | drivers were excellent |
| Cornell | exceptional--polite, professional, and showed great expertise |
| delivery guy | he was nice and came back to help clean up |
| Carroll | Thanks Carroll |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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