Madison-based Reynolds Transfer & Storage has been moving families and businesses for over 130 years. This family-owned and operated business is now run by the fifth and sixth generations, who are determined to keep it thriving for many years to come. Reynolds Transfer offers a wide range of services, from residential moves to office relocations to heavy hauling of loads up to 80,000 pounds. It also provides warehousing services, household and business storage, record and document storage, and onsite storage so that you can have your items within easy reach right at home. Reynolds Transfer is an agent for United Van Lines, which means it can help you move anywhere in the world. Request a quote today and see why this company is a reliable choice for your move. It will work with you to tailor a moving plan that fits your budget and timeline as part of Madison, WI moving services offered by various companies.
Reynolds Transfer & Storage
About Reynolds Transfer & Storage
Additional Cities Served: Franklin, Sun Prairie, Fitchburg, De Pere, Middleton, HartfordShow More >
Moving Services
- Residential moves
- Machinery moves
- Office moves
- Warehousing and storage
- Packers and movers
- Automobile transportation
- Full-service container moves
- Safe & piano movers
- Household storage
- Furniture set-up and tear-down
Wisconsin Moving License
Active
Last Checked: 04/30/22
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/09/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Summarized Review of Reynolds Transfer & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Reynolds Transfer & Storage seems to have vastly polarized customer perceptions, ranging from extremely negative experiences citing dishonesty and poor service to those having wonderful experiences with professionalism and efficiency.
Recent Reviews Mention...
“great work by movers”
“Reynolds Transfer was superb on every level”
“great experience with Reynolds”
2. Punctuality
Nationwide Average: 8.07/10
Reynolds Transfer & Storage consistently disappoints customers with misquoted load times, last-minute cancellations, forgotten appointments, delayed responses, and significantly late arrivals.
Recent Reviews Mention...
“on time”
“Arrived at 9 AM as planned”
“Timely arrival”
3. Affordability
Nationwide Average: 7.69/10
Reynolds Transfer & Storage is perceived negatively, with customers reporting unexpected high costs, including an instance where the estimate tripled and a particularly expensive move compared to previous experiences.
Recent Reviews Mention...
“The price was fair”
“rates are competitive”
“Best rate I could find”
4. Communication
Nationwide Average: 7.53/10
Reynolds Transfer & Storage receives mixed reviews, with some customers appreciating regular updates and easy interactions, while others criticize the company for slow responses, lack of organization, and failure to communicate important details.
Recent Reviews Mention...
“pleasant, humorous scheduler made communication enjoyable”
“fabulous office staff coordinated well”
“very customer service oriented”
5. Stick to Prices
Nationwide Average: 5.99/10
Reynolds Transfer & Storage consistently fails to honour their initial quotes, often charging significantly more than estimated and demonstrating a substantial discrepancy between quotes and final charges.
Recent Reviews Mention...
“Chose self pack option within budget”
“their estimate was accurate”
“did not change the price unexpectedly”
6. Speed
Nationwide Average: 8.58/10
Reynolds Transfer & Storage is criticized for being remarkably slow, exemplified by delivering in two separate loads with a notable delay.
Recent Reviews Mention...
“fast service”
“move me out and in super quickly”
“Finished up at a reasonable time despite being a man short”
7. Friendliness
Nationwide Average: 8.91/10
Reynolds Transfer & Storage receives mixed feedback, with some customers finding their team always polite and respectful, while others experienced interactions that did not meet expectations in care and respect.
Recent Reviews Mention...
“they are friendly”
“packers and movers were friendly”
“very pleasant to work with, courteous and accommodating ”
8. Will Hire Again
Nationwide Average: 8.18/10
Reynolds Transfer & Storage receives a polarized response with several customers expressing strong dissatisfaction and a refusal to use their services in the future, while a few others are highly satisfied and would definitely recommend and use the company again.
Recent Reviews Mention...
“would use again”
“grateful to Reynolds and would hire again”
“would highly recommend them”
9. Professionalism
Nationwide Average: 8.31/10
Reynolds Transfer & Storage receives mixed reviews with some clients finding them completely professional and others criticizing them for incompetence and irresponsible behavior.
Recent Reviews Mention...
“very efficient and professional”
“professional conduct by the crew throughout”
“professional in how they package and haul belongings”
10. Conflict Handling
Nationwide Average: 4.07/10
Reynolds Transfer & Storage appears to have a poor track record, with an expensive but worthless insurance policy, offering minimal coverage for significant damage, and a manager who ignores calls and refuses to address issues.
Recent Reviews Mention...
“well organized moves and storage”
“went over and above”
“ensured everything was to our satisfaction”
11. Precision & Care
Nationwide Average: 8.01/10
Reynolds Transfer & Storage appears to have numerous complaints about damage and mishandling of items, despite an isolated report of careful packing and loading.
Recent Reviews Mention...
“careful with our stuff”
“packers were efficient, competent”
“very considerate of your property”
Great Crew Members
| Reynolds | they were professional and knew us well |
| Lisa,Ian | Lisa was exceptional. Ian, thank you for all you have done |
| Billy, Luke, Jalen, Jacob | amazing, professional, patient, and funny |
| Nils,Lisa,Jalin/Jaylen | Nils and Lisa were informative and followed up well. Jalin/Jaylen made a great impression. |
| Lisa | Lisa kept us informed and communicated well |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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