PODS Moving & Storage is an industry leader with almost 25 years of experience, providing personalized moving and storage solutions for residential and commercial customers. Based in Wisconsin, they have 245+ storage center locations servicing 46 states and 6 provinces, as well as international services in Canada, Australia, and the UK. Their services include local and long-distance moving, on-site and off-site storage, packing and loading assistance, moving supplies, and car shipping. PODS is known for its innovative, customer-focused approach, offering flexibility and control through adjustable scheduling, built-in storage, and a range of container sizes, with the support of a dedicated team. For those looking for Milwaukee, WI moving services can also check out other companies in the area.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Waukesha, West Allis, Wauwatosa, New Berlin, Brookfield, GreenfieldShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Storage OnSite
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Move In Services
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage is predominantly criticized for poor service, with complaints about scams, disappointments, and safety hazards, although there is a singular positive review suggesting a willingness to reuse their service.
Recent Reviews Mention...
“Terrible experience overall.”
“service and convenience was excellent”
“service was very poor”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage has significant delays, taking 4-5 hours to rectify situations.
Recent Reviews Mention...
“Took three days to fix a problem.”
“waited 8 hours, they never showed”
“they never showed up on time”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage is criticized for being extremely expensive, often due to perceived scam practices, incurring additional costs beyond initial quotes, and having very high final prices.
Recent Reviews Mention...
“Separate fees for pick-up and delivery were too high.”
“price was a bit high”
“they raise their prices constantly”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage has consistently poor feedback, with customers reporting being transferred between multiple representatives, unhelpful overseas customer service, challenges in receiving callbacks for updates, difficulty in resolving issues, and a lack of transparency in pricing.
Recent Reviews Mention...
“Hard to figure out who to call for customer service.”
“questions were answered online within 24 hrs”
“do not care how they treat customers”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage consistently receives complaints for inexplicable charges, altering quotes multiple times, and practices that raise concerns over transparency and reliability.
Recent Reviews Mention...
“Was not told about separate fees upfront.”
“did not stick to quoted prices”
“promised compensation was cancelled”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“wasted a whole day waiting”
“process took much longer than it should have”
“2 weeks to pick up pods is very slow”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage exhibits a spectrum of experiences ranging from inconsiderate service to instances where staff are notably friendly and helpful.
Recent Reviews Mention...
“driver was very professional”
“very insensitive”
“workers refused to connect me with a manager”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage has overwhelmingly negative feedback, with most customers expressing regret and a definitive refusal to use their services again, barring a rare exception of satisfaction.
Recent Reviews Mention...
“Would never hire again.”
“would definitely use this company again and recommend it”
“will be using this service again”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“driver was very professional”
“crew was unprofessional”
“unprofessional behavior by the driver”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage is viewed as highly reluctant and untrustworthy, with complaints about unfulfilled compensation promises, delays in service, and an overall unwillingness to solve customer problems.
Recent Reviews Mention...
“No compensation for issues.”
“did not attempt to right any wrongs”
“received a canned answer and no real resolution”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“items missing and broken”
“damage to belongings and weather damage”
“loads shifted in transport”
Customer Insights
Cost: $ 729.00 from 3 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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